Return and Refund Policy

In the rare case you're not 100% satisfied with the product(s), you may return them within 30 days from receipt for a full refund or exchange them for the same product. Alternatively, we can issue you store credit to place another order. All returns are subject to the conditions outlined in this policy.

Situations When We Refund

1. Product Issues

We focus on providing high-quality items for you. However, if you receive goods that do not match what you ordered or have quality issues, please contact us at info@brison.store. We will review your refund request and process it within 3 business days.

2. Item Out of Stock

If you purchase goods and we are unable to ship them due to a stock shortage, we will contact you by email. We will offer you the choice to either receive a refund or wait until the item is back in stock.

3. PayPal Issues

If your PayPal account name or address does not match the name or shipping address provided with your order, we will email you for verification. If you do not reply within 3 business days, we will automatically refund your order.

Policy Exclusions

Goods are not covered by our 30-day return or refund policy if:

A. The product's serial number or other identifying details indicate that it was not distributed by Brison Health.

B. Goods have been worn, damaged, stretched, or contaminated.

C. Goods have been damaged or worn out due to improper use.

D. Goods are returned without their included accessories.

E. Goods have been stored in or exposed to extreme environmental conditions.

F. Goods have been subject to unauthorized repairs, misuse, negligence, abuse, accidents, alterations, or improper installation.

G. Only part of a complete set is returned.

H. The return request is made more than 30 days after you received the goods.

How much will customers pay for return shipping?

Customers are responsible for the cost of return shipping. If you wish to return an item, please contact us at info@brison.store for return instructions and our return address. We kindly ask that you arrange and pay for return shipping using a carrier of your choice. Please keep your tracking information until your return has been received and processed.

RETURN INSTRUCTIONS

Send us a few pictures of the item(s) at info@brison.store and explain the reason for the return as detailed as possible. Please insert your order number in the email subject.

Our team will send you the return address by email. Once you receive the return address, please ship the item(s) using a carrier of your choice within 30 days of receiving the product. Customers are responsible for arranging and paying for return shipping.

Please keep your tracking number until your return has been received and processed. We recommend using a tracked shipping service.

Once the item has been returned to our warehouse and inspected, we will issue any eligible refund. It may take 5–7 business days for the refund to appear in your account after it has been issued.